What is customer loyalty?
Loyalty is demonstrated by the action of a consumer. High satisfaction does not guaranty high loyalty.
In the packaged goods industry, customers may be described as being "brand loyal" because they tend to choose a certain brand more often than others.
A basic schematic approach to loyalty is shown below:
Loyalty Program ManagementLoyalty programs are structured marketing efforts that reward and therefore encourage loyal buying behavior among the existing... |
Loyalty Program DevelopmentThe mandatory requirements for an effective loyalty program are – Creative Conceptualization, Feasible Program Development... |
Loyalty Program ConceptualizationnIn order to make a loyalty program appeal to the target consumers, care should be taken at the program conceptualization... |
Loyalty Program ExecutionCarrying out loyalty program execution is of crucial importance but the way in which it is carried out is more... |
Types of Loyalty ProgramDirect marketing can take many forms - catalogues, TV Shopping, Direct response TV, infomercials... |
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